Submitting an application costs nothing and commits you to nothing. Payment only happens after you are accepted.
After acceptance, your seat is confirmed when the Foundation Month payment is received. Portal access to sessions and materials unlocks once we confirm it. Your membership then runs month-to-month from that date.
[OWNER DECISION REQUIRED. Recommended default:] The Foundation Month fee is refundable in full if you request it within 48 hours of your first 1-on-1 session and no later than 14 days after payment. After your second session, the Foundation Month is non-refundable. Mentor time is the product and it cannot be restocked.
After the Foundation Month, membership renews monthly: $79 Standard or $109 Premium. Cancel anytime. Cancel before your renewal date and you are simply not charged again. Once a new month starts it is non-refundable, including partial months. If a renewal payment lapses, access to sessions and materials pauses until payment. Messaging with the coach stays open during a lapse. Rejoining after a lapse resumes at the current monthly rate for your tier.
Sessions are weekly and do not roll over. Rescheduling within the same week through your booking link is free. A missed session without rescheduling is forfeited, not refunded.
Message the coach in your client portal, or email [official contact email] from your registered address. Cancellation takes effect at the end of the current paid period. We confirm every cancellation in writing within 48 hours. No cancellation fees. No retention hoops.
Contact us before disputing any charge. Genuine billing errors get fixed fast, usually within a day. A chargeback filed in bad faith, for services you actually received, ends membership immediately. We contest bad faith disputes with your consent records, attendance history, portal messages, and payment records. This mirrors section 11 of the Terms of Service. Amounts you legitimately owe remain payable.
If we end your membership without cause, we refund the unused part of the current period. If we end it for cause under the Terms of Service, remaining time in the period is forfeited.
Questions about a payment or refund: [official contact email].
